by Melvin Jap
Your Trusted
Neurodivergent Buddy
ABN Number : 958 928 715 89
Welcome to
Welcome to
NDIS Provider ID: 4050 138 479 (Unregistered)
Locations
Locations
Darwin
Canberra
&
About Me
Hi, My name is Melvin Jap, I'm an Independent
Support Coordinator based in Darwin, NT
I have been working as a support coordinator for 2
years and have a wealth of experience in the sector.
am passionate about making a positive impact!
I have decided to take the next step and become an
Independent Support Coordinator
As a neurodivergent, I really love what I do and
Member of Touching Base since 2024
Dementia Australia Community of Practice (COP) Member since 2024
Associate Member of Disability Intermediaries Australia since 2023
Graduate Certificate in Disability Studies from Griffith University (2023)
Languages
Languages
English
English
&
&
Bahasa Indonesia
Bahasa Indonesia
From 17 July 2024, I will be based in Canberra to pursue master degree in Occupational Therapy. However, I will be visiting Darwin regularly to meet my lovely clients
From 17 July 2024, I will be based in Canberra to pursue master degree in Occupational Therapy. However, I will be visiting Darwin regularly to meet my lovely clients
What I do
What I do
Level 2 Support Coordination
Level 2 Support Coordination
Support coordination is a specific support funded under the National Disability Insurance Scheme (NDIS) that aims to help you understand your plan, build your capacity and pursue your goals.
Support coordination is a specific support funded under the National Disability Insurance Scheme (NDIS) that aims to help you understand your plan, build your capacity and pursue your goals.
As your support coordinator, I will be able to assist you in navigating the complex maze of NDIS rules and guidelines and build your capacity to implement your NDIS plan.
As your support coordinator, I will be able to assist you in navigating the complex maze of NDIS rules and guidelines and build your capacity to implement your NDIS plan.
How I will support you
I believe in a Person-Centered approach when working with my clients, integrating Trauma-Informed and Neurodiversity-Affirming practices to best support you.
As your buddy, I'm dedicated to making sure that you are always involved in your care, I will also provide you with informed choices to help you make your own decisions.
Understanding The NDIS
Understanding The NDIS
- Buckets of Funding
- How to purchase services with your NDIS plan, and what can you use it for
- “Reasonable and Necessary” clause.
- The Process for Change of Circumstances (S48) and Request for Review of a Reviewable Decision (S100)
- How to get the best value out of your NDIS Plan.
- Where to find NDIS providers and how to negotiate with providers.
- NDIS service agreement and consent.
- Assist you to prepare for Plan Review Meeting with the NDIA
- Buckets of Funding
- How to purchase services with your NDIS plan, and what can you use it for
- “Reasonable and Necessary” clause.
- The Process for Change of Circumstances (S48) and Request for Review of a Reviewable Decision (S100)
- How to get the best value out of your NDIS Plan.
- Where to find NDIS providers and how to negotiate with providers.
- NDIS service agreement and consent.
- Assist you to prepare for Plan Review Meeting with the NDIA
Funding
Funding
- Self-Managed
- Plan-Managed
- NDIA-Managed
(Subcontractor)
- Self-Managed
- Plan-Managed
- NDIA-Managed
(Subcontractor)
Service
Navigation
- Hospital Discharge Planning (Prepare your discharge with the Hospital Liaison Officer)
- Post-discharge support implementation (arranging therapy services, income support, urgent assistive technology and home modification assessment) to make sure you are safe to return to your home.
- Assist you in planning interstate or international travel (arranging support, medical clearance and requesting reasonable adjustment from the airlines).
- Connect you with Mainstream Services for services that are relevant to you (justice, financial, housing, mental health, AOD, and other things)
- Connect you with Disability Employment Services (DES) if you want to upskill yourself or looking for work
- Assist you with sexuality-related
goals if you happen
to have one.
- Hospital Discharge Planning (Prepare your discharge with the Hospital Liaison Officer)
- Post-discharge support implementation (arranging therapy services, income support, urgent assistive technology and home modification assessment) to make sure you are safe to return to your home.
- Assist you in planning interstate or international travel (arranging support, medical clearance and requesting reasonable adjustment from the airlines).
- Connect you with Mainstream Services for services that are relevant to you (justice, financial, housing, mental health, AOD, and other things)
- Connect you with Disability Employment Services (DES) if you want to upskill yourself or looking for work
- Assist you with sexuality-related
goals if you happen
to have one.
Coordination
- Help you to establish service agreements with your providers
- Assist the process when transitioning between SIL and/or SDA Providers when you want to change your services.
- Regular Monitoring for Complex Care Needs (Including Bariatric and High Physical Needs)
- Address any issues or complaints that you have with NDIS providers.
- Address complaints with hospital or other mainstream services.
- Negotiate with your NDIS providers.
- Help you to establish service agreements with your providers
- Assist the process when transitioning between SIL and/or SDA Providers when you want to change your services.
- Regular Monitoring for Complex Care Needs (Including Bariatric and High Physical Needs)
- Address any issues or complaints that you have with NDIS providers.
- Address complaints with hospital or other mainstream services.
- Negotiate with your NDIS providers.
NDIS Monitoring and Review
- Prepare your NDIS Plan Implementation and Plan Review Report
- Conduct Monthly Monitoring Meetings (when needed)
- Building evidence for the NDIA by collaborating with your medical and allied health professionals when your plan no longer suits your needs. This includes preparing a Change of Circumstances (S48) or Request for Review of a Reviewable Decision (S100) documentation.
- Actively monitor the progress to achieve your goals
- Prepare your NDIS Plan Implementation and Plan Review Report
- Conduct Monthly Monitoring Meetings (when needed)
- Building evidence for the NDIA by collaborating with your medical and allied health professionals when your plan no longer suits your needs. This includes preparing a Change of Circumstances (S48) or Request for Review of a Reviewable Decision (S100) documentation.
- Actively monitor the progress to achieve your goals
Other Services
*Eligibility Criteria Apply
- Prepare the application for Supported Independent Living (SIL), Specialist Disability Accommodation (SDA)
- Collaborate with Level 3 Support Coordinator for complex cases
- Connect you with Advocacy support to help with Administrative Appeal Tribunal (AAT) proceedings and guide you until an advocate is allocated to you.
- Freedom of Information (FOI) Inquiry
- Public Housing application
(I will also write a support letter for you.)
- Disability Support Pension (DSP)
Application
- Companion Card Application
- Disability Parking Permit
- Guardianship matters
- Prepare the application for Supported Independent Living (SIL), Specialist Disability Accommodation (SDA)
- Collaborate with Level 3 Support Coordinator for complex cases
- Connect you with Advocacy support to help with Administrative Appeal Tribunal (AAT) proceedings and guide you until an advocate is allocated to you.
- Freedom of Information (FOI) Inquiry
- Public Housing application
(I will also write a support letter for you.)
- Disability Support Pension (DSP)
Application
- Companion Card Application
- Disability Parking Permit
- Guardianship matters
What if:
I don't have an NDIS plan yet
I don't have an NDIS plan yet
- I can help with your NDIS application, including preparing your NDIS access form.
- I will assist you with your initial NDIS planning meeting and help you request relevant support from the NDIA’s delegate.
- I might still be able to help you, please don't hesitate to reach out and let me know the issues.
- I can help with your NDIS application, including preparing your NDIS access form.
- I will assist you with your initial NDIS planning meeting and help you request relevant support from the NDIA’s delegate.
- I might still be able to help you, please don't hesitate to reach out and let me know the issues.
I exhausted my funding
I exhausted my funding
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Scroll available after first page
Complaint and Feedback
While complaints can be difficult to hear, I believe they are crucial for my growth, both professionally and personally. I value constructive feedback as it helps me to look at things from a different perspective and continuously improve myself.
If your complaint cannot be resolved to your satisfaction, you have the option to escalate it further. You can contact your NDIS Local Area Coordinator for assistance, or address the issue directly with the NDIA or NDIS Quality and Safeguards Commission.
External Complaint Resolution
Through NDIS
Through NDIS Quality and Safeguards Commission
- Complete a form on NDIS Quality and Safeguards Commission website www.ndiscommission.gov.au
- Call NDIS Quality and Safeguards Commission Relay Centre on 1800 035 544 (free call from landlines) or TTY 133 677
Information about making a complaint with the commission can be found here:
https://www.ndiscommission.gov.au/about/making-complaint/making-complaint-about-provider
